FAQ

Your questions, answered.

From choosing a car to planning your stay, here’s what to expect when booking with Privately Known. Speak with our team for advice on your dates or experience.

Planning & Bookings

How do I make a reservation?

For cars, select a vehicle and send your dates and preferences through its inquiry or assistance form, or contact the team. You’ll receive confirmed availability and an itemized quote, then complete the required verification, agreement and payment steps to receive booking confirmation; an inquiry does not reserve a car. For yachts, homes and hotels, share your dates and preferences and we’ll confirm availability, pricing and requirements. Your reservation is secured after the required booking steps and confirmation.

Are displayed prices all-inclusive?

Prices may be starting rates or rental subtotals. Your quote identifies inclusions, taxes, fees, deposits and selected extras before you commit.

Can I change or cancel a reservation?

Contact us as soon as plans change. Availability, fees and refunds depend on your reservation’s terms. Separate bookings may have different cancellation conditions.

Can you help with more than one part of my trip?

Yes. Tell us which offerings interest you so we can coordinate requests. Each provider confirms its own availability, price and terms. Broader concierge planning requires a qualifying stay booked through Noemie via Fora.

Do I need membership to book?

No paid membership is required to book a car or request a yacht, home or hotel. Membership provides separate benefits on eligible bookings; normal booking requirements still apply.

Does my purchase give back?

Privately Known donates $5 from every sale to Hanley Foundation in West Palm Beach.

Cars

Eligibility & documents

How old do I need to be, and what documents should I prepare?

Confirm the minimum rental age and driving-record requirements for your selected car before booking. The team will explain which license, identity and insurance documents to provide for verification.

Can international visitors rent, and is a foreign license accepted?

International visitors need their driver documents and a suitable insurance arrangement confirmed before driving. Tell the team where your license was issued so they can confirm whether it is accepted and whether you need an International Driving Permit, translation, passport or other identification.

Can I add another driver?

Each intended driver needs to be reviewed and authorized in the rental agreement before driving. Ask the team to confirm their age, license and insurance eligibility, any additional-driver charge and whether they need to attend handover.

Booking & money

How do I book a car?

Select a car and send your dates and preferences through its inquiry or assistance form, or contact the team. The team will confirm availability and provide an itemized quote. Complete the required verification, rental agreement and payment steps to receive booking confirmation and handover instructions. An inquiry does not reserve a car.

Explore cars and request assistance
What does my quote include, and how can I pay?

Your itemized quote sets out the rental period, applicable offer, taxes and fees, pickup or delivery, selected protection and extras, plus any separate deposit or authorization. Review the total rather than relying on the displayed car price alone. Before paying, confirm accepted payment methods, cardholder requirements and when each amount is due.

How does the security deposit or card hold work?

Confirm the deposit amount and whether it is a charge or card authorization for your selected car before paying. Ask when it is taken, which payment method is required, what deductions may apply and what return inspection is needed. The team can explain the release process; check processing times with your bank as well.

Can I cancel or change my rental?

Contact the team as soon as your plans change and get the revised arrangements confirmed. Before booking, review the cancellation deadline, cancellation or no-show charges, refund conditions and the cost of changing dates or vehicles. Any refund is assessed under your booking’s agreed terms.

Insurance & optional protection

Car Insurance & Protection — read the full guide

What insurance or protection do I need for a car?

For a usable US policy, comprehensive, collision and liability coverage—and eligibility for the particular car—must be verified before driving. Ask which policy documents to send so the team can review limits, exclusions and any coverage gaps for your car and rental dates.

Read the Insurance & Protection guide
What if I do not have usable US insurance?

A suitable insurance arrangement must be confirmed before driving, including for international visitors and drivers whose policy does not cover the selected car. Tell the team about your situation before committing. Ask about available options, eligibility, cost, coverage dates, limits and exclusions.

Review insurance requirements
Are the waivers insurance, and what does All-In contain?

Contractual waivers complement rather than replace primary insurance. All-In combines Prepaid Fuel Convenience, Loss of Use Waiver, Excess Insurance Coverage and Wheel/Door/Windshield Waiver; it excludes primary liability and international insurance. See the guide for option prices, eligibility, scope and exclusions. Your quote confirms the applicable price, billing basis and terms for your car and rental.

Compare protection options and All-In

Pickup & driving

Where do I collect the car, and can you deliver to a hotel or airport?

You’ll receive confirmed handover instructions with your collection location and time. Our Miami location is 2500 NW 39th St, Miami, FL. For hotel delivery or airport arrangements, share the address or airport, flight details and timing so the team can confirm availability, fees, the meeting point and return collection for your itinerary.

How many miles are included, and what happens if I go over?

100 miles are included per rental day for all rental cars, members and nonmembers, including a promotional free rental day. Before booking, confirm the selected car’s additional-mile rate and how mileage and any overage are calculated and billed, including how the daily allowance is applied on a multi-day rental.

Where can I drive, including the Florida Keys?

Miami-Dade, Broward and Palm Beach counties form one permitted driving area; travel between them needs no extra approval. Prior approval is required outside that combined area, including the Florida Keys. Share your proposed route and obtain approval before leaving the area. An inquiry requests approval and is not itself approval; the broader Serving coverage does not change this driving policy.

Returns & assistance

What fuel level is required when I return?

Confirm the required return fuel level, fuel type and any refuelling charges at handover, and record the starting fuel level with the team. Prepaid Fuel offers the convenience of returning without a refuelling stop. If you select it, review its quoted terms, including how unused fuel is treated.

See Prepaid Fuel details
How are tolls, parking tickets and other citations handled?

Confirm the toll and citation arrangements for your car before departure, including any toll device, administrative charges and billing after return. Ask where to send a notice and who to contact with a billing question.

What if I am running late or want to extend?

Contact the rental team before the agreed return time. Extensions require availability and approval, so get the new return time confirmed along with the added rental cost, any late-return charges and any insurance or agreement updates.

Are smoking or pets allowed, and what cleaning is expected?

Confirm the selected car’s smoking, vaping and pet rules before booking, along with the expected return condition and any cleaning or odor-removal charges. Tell the team about any animal-related needs in advance so suitable arrangements can be discussed.

Who should I contact after an accident or breakdown?

For an immediate emergency or injury, call 911 first. Get to a safe place if you can and contact the rental operator using the assistance details supplied at handover. Follow their incident-reporting, towing and repair procedures. Before departure, confirm the assistance number, operating hours and who to contact if that number cannot be reached.

Ask the team before your rental

Explore the cars and each vehicle’s current booking options

Yachts

How do I arrange a yacht charter?

Share your date, guest count, duration and occasion. We’ll identify suitable yachts, confirm availability and prepare a proposal. After the required booking steps, you’ll receive confirmation, departure details and boarding instructions.

What is included in a yacht charter?

Your proposal identifies the yacht, duration, crew arrangements and amenities, and explains fuel, taxes, gratuity and extras. Inclusions vary by vessel and itinerary.

Can I personalize my yacht day?

Options may include catering, chefs, flowers, celebrations, water activities, entertainment and transfers. Share dietary or accessibility needs so we can check suitable options with the provider. Extras are separately quoted unless included.

How far ahead should I request yacht extras?

Request extras while planning. Some need several days’ notice. We’ll check availability, vessel compatibility and ordering requirements; enhancement orders are attached to a confirmed charter.

Can we bring food, drinks or decorations?

Check with us before purchasing supplies. Rules vary; our initial Miami charter partner prohibits staining drinks, balloons, glitter and confetti. We’ll explain your selected yacht’s rules.

What happens if the weather changes?

Your operator’s policy sets out weather-related rescheduling or cancellation options. A rain forecast alone does not necessarily qualify for cancellation. You’ll receive the terms before booking.

Compare yacht capacities and charter durations

Homes

How do I book a private home?

Share dates, guest count, preferred area and priorities. Noemie Marcoux helps explore suitable homes while the property partner confirms availability, total price, deposit, house rules and requirements. Confirmation includes arrival details and your local property contact.

Who helps during a private-home stay?

The local property team handles check-in, access, household questions and maintenance. Noemie coordinates your agreed travel-planning arrangements. Your confirmation identifies the contact for assistance at the home.

Can we arrange a chef, groceries or other home services?

Chefs, groceries, housekeeping, wellness and celebrations may be available through the property team or approved providers. Availability, property permissions and charges require confirmation. Services cost extra unless your proposal includes them.

Share your hotel or villa plans with Noemie Marcoux

Hotels & Concierge

How does hotel booking through Noemie work?

Share your destination, dates, budget and preferences with Noemie Marcoux, our Fora travel advisor. She’ll help compare hotels and rooms, explain rates and terms, and guide confirmation. You’ll receive reservation details and any agreed arrival arrangements.

Will my hotel booking include upgrades or perks?

Benefits depend on the hotel, rate and program. Noemie explains your selected offer’s amenities. Upgrades, early check-in and late checkout depend on the offer’s terms and availability unless expressly guaranteed.

When is concierge planning available?

A qualifying hotel or home booked directly through Noemie via Fora is required, with scope agreed for your trip. Transfers, dining requests, chefs or celebrations may carry separate charges. A car, yacht or membership alone does not qualify; support for that booking remains available.

Share your hotel or villa plans with Noemie Marcoux

Membership

How do I join, and what does membership cost?

See the Membership page for the current price, benefits and enrollment availability. If enrollment has not opened, contact us to register interest. Review the terms before joining.

What rental benefits do members receive?

Proposed offers are 50% off day two of a two-day rental, or day three free on a three-day rental. For the three-day offer, days one and two are full rate. Offers cannot combine. Eligibility is confirmed with your quote; taxes, deposits, delivery, insurance and extras are separate. Longer rentals are individually quoted.

Does membership include more than rental savings?

Planned benefits include automotive resources, educational content, community access and selected events. The Membership page will explain availability, usage limits and separate charges before enrollment.

Can I cancel my membership?

The advertised offer has no minimum commitment or cancellation fee. Enrollment terms explain when cancellation takes effect and how paid periods are treated. Individual reservations have their own cancellation terms.

Still have a question?

Tell Robert Dunn and Noemie Marcoux what you’re planning. We’ll help you choose the next step.

Contact Our Team